Shipment Damages?

We take every precaution to ensure that your order is delivered to you safely and securely. 

All of our shipments are covered by insurance, which is fully paid for by KimEcopak. 

However, in the rare event that your order is damaged or lost during shipping, please file a claim with the shipment carrier as soon as possible. It's important to save all packaging materials and damaged goods before filing a claim, as this will help the carrier investigate the issue. 

Rest assured that, if you need any support from us, we will work with you and the carrier to resolve any issues and make things right.